FAQs

  • WiFi Smart Plug and Smart Plug with metering
  • WiFi Smart Light Switch
  • WiFi Camera
  • WiFi Convertible Freezer/Fridge
  • You may be eligible for compensation in the form of a Best Buy gift card. To determine eligibility, please follow the promptings on the Insignia Connect product validation site.
  • Yes - the freezer will retain all normal freezer functions
  • The temperature display on the freezer will continue to work. However, the app will be discontinued so no features will be available via the Insignia Connect app
  • These freezers are not HomeKit compatible
  • The Insignia Connect app functionality will not work, but any of the scheduled timers that were set up previously, will continue to function. Additionally, the button on the plug will continue to function manually as an on/off switch if needed.
  • The LED on the plug will flash on/off after service is discontinued
  • The Insignia Connect app functionality will not work, but any of the scheduled timers that were set up previously, will continue to function. Additionally, the button on the plug will continue to function manually as an on/off switch if needed.
  • Since this product is Apple HomeKit compatible, it will continue to function wirelessly via the Apple Home app for on/off control and scheduling. The metering function will not be accessible.
  • The LED on the plug will flash on/off after service is discontinued
  • The Wi-Fi Smart Plug with Metering model NS-SP1XM8 is HomeKit compatible and will work with the Home app, however the Wi-Fi Smart Plug model NS-SP1X7 is not HomeKit compatible.
  • The Insignia Connect app functionality will not work, but any of the scheduled timers that were set up previously, will continue to function. Additionally, the button on the switch will continue to function manually as an on/off switch.
  • Since this product is Apple HomeKit compatible, it will continue to function wirelessly via the Apple Home app for on/off control and scheduling.
  • Best Buy will not be responsible for professional removal of Insignia in-wall switches.
  • Please call the customer help line at 800-568-2054
  • They will no longer be available through the Insignia app after November 4, 2019
  • You will have to download any video clips they have prior to this date